Terms & Conditions

Welcome to Vulasa. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Vulasa

Vulasa is an online store specializing in premium pergolas. Our product categories include:

• Wooden Pergolas
• Aluminium Pergolas

We are committed to providing high-quality products and outstanding customer service.

2. Eligibility

By using our website, you represent that you are at least 18 years old or have the permission of a parent or legal guardian to use this website and make purchases.

3. Product Information

Vulasa makes every effort to ensure that all product descriptions, images, specifications, and prices are accurate. However, minor differences in color, finish, or appearance may occur due to photography, screen settings, or manufacturing variations.

We reserve the right to modify product information, pricing, and availability at any time without prior notice.

4. Orders

All orders placed through Vulasa are subject to acceptance and product availability.

We reserve the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Cancel orders due to pricing errors or suspected fraudulent activity.
• Cancel orders if products become unavailable.

If your order is canceled after payment has been received, you will receive a full refund.

5. Pricing and Payments

All prices displayed on our website are listed in the applicable currency at checkout.

Payment must be successfully completed before an order is processed and shipped.

6. Shipping and Delivery

Vulasa processes orders during the following business hours:

Monday – Friday: 9:00 AM – 7:00 PM (USA Time)

Delivery times are estimates and may vary depending on your location and shipping carrier. Vulasa is not responsible for delays caused by weather, transportation issues, customs, or other circumstances beyond our control.

7. Return and Refund Policy

Vulasa offers a free 14-day return policy on eligible purchases.

To qualify for a return:

• The return request must be submitted within 14 days of delivery.
• The product must be unused, uninstalled, and in its original condition.
• The product must be returned with its original packaging and included accessories.

Once your returned item has been received and inspected, approved refunds will be processed within 3 business days using your original payment method. Processing times may vary depending on your financial institution.

8. Intellectual Property

All content on the Vulasa website, including text, logos, images, graphics, product descriptions, and website design, is the property of Vulasa and is protected by applicable copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Vulasa shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the purchase price of the product giving rise to the claim.

10. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

Vulasa reserves the right to modify these Terms & Conditions at any time. Any updates will become effective immediately upon posting on this page. Continued use of our website constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States. Any disputes arising from the use of this website shall be resolved in the appropriate courts within the applicable jurisdiction.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact Vulasa.

Business Hours
Monday – Friday: 9:00 AM – 7:00 PM (USA Time)

Email: support@vulasa.com

Phone: +1 405 702 9707

Address:
2015 NW 10th St
Oklahoma City, OK 73106
United States